Privacy Policy

Pearl Lemon Pets (“we,” “our,” or “us”) is committed to protecting the privacy and security of our clients, website visitors, and service users. This Privacy Policy explains how we collect, use, store, and share personal information in connection with our website, services, and communications. By using our services, you agree to the terms of this Privacy Policy.

Information We Collect

Details we gather to provide safe and reliable relocation services.

To carry out international pet relocation and manage our website effectively, we may collect:

• Personal information: Full name, email address, phone number, billing address, and destination address.
  
  
• Pet information: Type of animal, breed, age, weight, health condition, vaccination history, and travel requirements.
  
  
• Service-related information: Dates of travel, departure and arrival locations, and logistical preferences such as door-to-door delivery.
  
  
• Technical information: IP address, browser type, device identifiers, operating system, and browsing behavior when visiting our website.
  
  
• Communication history: Records of emails, calls, and messages exchanged with our team to provide better support.
  
  

How We Use Your Information

Clear reasons why your data is collected.

We collect and process personal data strictly for business purposes, including:

• To prepare and deliver relocation quotes.
  
  
• To plan and arrange veterinary checks, airline bookings, and customs documentation.
  
  
• To communicate updates and provide customer support during your pet’s relocation.
  
  
• To improve our website functionality and marketing effectiveness.
  
  
• To comply with legal and regulatory requirements in the USA, Europe, and other applicable jurisdictions.
  
  

Sharing Your Information

When and why we disclose personal data.

We do not sell, trade, or rent personal data. Information may only be shared with trusted third parties where necessary to deliver services, such as:

• Airlines and transportation partners responsible for moving pets.
  
  
• Veterinary authorities and customs officials to meet health and entry requirements.
  
  
• Boarding facilities or local handlers where temporary accommodation or ground transport is required.
  
  
• Legal or regulatory authorities if required by applicable law or to enforce compliance.
  
  

All third-party partners are required to process personal data securely and in compliance with applicable laws, including GDPR and US data protection standards.

Cookies and Tracking Technologies

How our website uses cookies.

Our website uses cookies and similar technologies to:

• Recognize returning visitors.
  
  
• Track website performance and usage.
  
  
• Support analytics and advertising efforts.
  
  
• Improve user experience.
  
  

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect functionality and user experience.

Data Storage and Security

Keeping your information safe.

We use secure servers, encrypted storage methods, and administrative controls to safeguard data from unauthorized access, disclosure, or misuse. Personal information is retained only for as long as required to fulfill the purposes outlined in this policy or to comply with legal obligations.

Your Rights Under GDPR and CCPA

Your control over personal data.

If you are located in the European Union, UK, or California, you may have specific legal rights regarding your personal data, including the right to:

• Request access to your personal information.
  
  
• Correct or update inaccurate information.
  
  
• Request deletion of your personal data (subject to certain conditions).
  
  
• Restrict or object to processing.
  
  
• Request data portability in a machine-readable format.
  
  
• Opt-out of the sale of personal data (for California residents).
  
  

To exercise these rights, please contact us using the details below. We will respond within the legally required timeframe.

International Data Transfers

How your information is managed across borders.

As an international relocation company, your data may be transferred and stored in the USA, Europe, or other countries as required to deliver services. All transfers are made under safeguards to protect your information, including compliance with GDPR, UK Data Protection Act, and other applicable regulations.

Children’s Privacy

Our services are not directed at children.

We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

Updates to This Policy

How we keep this document current.

We may update this Privacy Policy from time to time to reflect changes in our services, website, or legal obligations. Any changes will be published on this page with a revised effective date. We encourage clients to review this page regularly.